Back to home

Updates and News

Disability Information and Access Line

Help with COVID-19 vaccinations and testing for people with disabilities

Call 888-677-1199 Monday-Friday from 9 a.m. to 8 p.m. (Eastern)
or email

Disability Information and Access Line (DIAL): 888-677-1199, Monday - Friday 9AM-8PM ET or email
Download our DIAL infographic

The Disability Information and Access Line (DIAL) is  available to help people with disabilities get vaccinated and access COVID-19 tests. The DIAL's trained staff is standing by to:

  • Help find local vaccination locations
  • Assist with making vaccination appointments
  • Help connect to available testing options, including help with ordering free at-home test kits through the program announced by the White House on January 14.
  • Connect callers to local services – such as accessible transportation – to overcome barriers to vaccination and testing.

The hotline also can provide information and resources to answer questions and address concerns about the vaccines and can connect callers to information and services that promote independent living and address fundamental needs, such as food, housing, and transportation.

DIAL accepts calls from anyone.

DIAL’s staff are trained to work with people of various communications abilities and will spend as much time as needed to ensure effective communication. DIAL also can be reached via email.

Deaf and hard-of-hearing callers using relay services can dial 888-677-1199. (People who use TTY relay can first dial 7-1-1, and then relay the 888-677-1199 number).

To connect directly to an agent in American Sign Language using ASL Now, click the button below (or call 888-677-1199 from your videophone).

Graphic that says ASL NOW

About DIAL

Established through a partnership between ACL and the Centers for Disease Control and Prevention, DIAL is operated as a collaboration between a consortium of organizations serving people with disabilities and USAging. The consortium includes:

  • Association of Programs for Rural Independent Living (APRIL),
  • Association of University Centers on Disabilities (AUCD),
  • Independent Living Research Utilization (ILRU),
  • National Association of Councils on Developmental Disabilities (NACDD),
  • National Council on Independent Living (NCIL),
  • National Disabilities Rights Network (NDRN), and
  • The Partnership for Inclusive Disaster Strategies.

This collaboration benefits from the disability networks’ extensive knowledge and expertise in meeting the needs of people with disabilities across the U.S. and USAging’s decades of experience operating the Eldercare Locator, the only federally funded national information and referral resource that supports consumers across the spectrum of issues affecting older Americans.

This article was written and edited by the Tayo editorial desk and has been reviewed by an independent panel of subject matter experts.

Learn more